🔐 Privacy Policy
👤 Who We Are
Decor & Comfort is operated by ORSENATAS LTD (Company No. 16435964), Piccadilly Business Centre, Unit C Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE, United Kingdom. Privacy contact: info@decorandcomfort.shop.
📌 Scope
This Policy explains how we collect, use, share and protect your personal data when you visit decorandcomfort.shop, create an account, place orders, or interact with our services.
📦 Data We Collect
- Identity & contact: name, email, phone, billing/shipping addresses.
- Order & payment: items purchased, prices, order notes; payment tokens via providers (we do not store full card details).
- Account: login, saved addresses, wishlists, reviews.
- Support: communications, RMA details.
- Technical: IP, device/browser info, cookies, analytics and marketing identifiers.
- UGC: product reviews, uploaded images (where applicable).
⚖️ Legal Bases (UK/EU GDPR)
- Contract: processing and delivering your orders, customer service.
- Legitimate interests: fraud prevention, site security, analytics, product improvement, direct marketing to existing customers (opt-out anytime).
- Consent: non-essential cookies/marketing, newsletter sign-ups.
- Legal obligation: tax/accounting records.
🎯 How We Use Data
- Process payments, fulfill orders, arrange delivery via third-party fulfillment partners.
- Provide account features and support; personalize content and remember preferences.
- Run analytics and improve our website/products.
- Send service emails; marketing only with consent or as permitted by law.
🤝 Sharing
- E-commerce/hosting: WooCommerce/WordPress, hosting/CDN.
- Payments: Stripe, PayPal (or configured gateways).
- Fulfillment & shipping: logistics carriers/warehouse partners.
- Analytics/ads (if enabled): Google Analytics, Meta.
- Support tools: email service providers/helpdesk.
Processors act under our instructions and are bound by contracts.
🌍 International Transfers
Where data is transferred outside the UK/EU, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
⏱️ Retention
- Order records: 6–7 years (tax/accounting).
- Accounts: while active; deleted on request unless records must be kept.
- Marketing consent: until you unsubscribe/withdraw consent.
- Cookies: per our Cookie Policy.
🧠 Your Rights
You may request access, rectification, erasure, restriction, portability, or objection; and withdraw consent at any time. UK/EU residents may lodge a complaint with the UK ICO or their local authority.
👶 Children
Our services are not directed to children under 13/16 (as applicable). We do not knowingly collect their data.
🔒 Security
HTTPS, access controls, least-privilege access. No method is 100% secure; keep your account credentials safe.
🍪 Cookies
We use cookies and similar technologies. See our Cookie Policy, where you can manage preferences.
🔁 Changes
We may update this Policy. The latest version is on this page with the “Last updated” date.
📬 Contact
Questions or requests: info@decorandcomfort.shop.
This Policy applies to orders currently shipped within the United States only. See our Shipping Policy and Returns & Refunds Policy.