🔁 Returns & Refunds Policy

Last updated: 6 Nov 2025

We want you to love your purchase. If not, eligible items may be returned within the timeframe below for a refund to the original payment method. This policy applies to orders shipped within the United States.

⏳ Return Window

• 30 days from delivery to request a return (RMA).
• Ship the item(s) back within 14 days after your RMA is approved.

✅ Eligibility

• Items must be unused, in original condition and packaging, with all tags/manuals/accessories.
• Include the RMA number on the label or inside the parcel.

🚫 Non-returnable items

• Gift cards, downloadable/digital products.
• Personalized or custom items.
• Hygiene-sensitive items once unsealed/used (e.g., cleaning filters/brush heads).
• “Final Sale” or clearance items where explicitly marked.

🧾 How to Start a Return (RMA)

1. Contact us at support@decorandcomfort.shop with your order number, item(s), and reason (photos if damaged/defective).
2. We’ll reply with your RMA number and instructions (return address may vary by product/partner).
3. Pack securely. Returns sent without an RMA may be refused or delayed.

U.S. addresses only: We currently process returns from U.S. addresses.

🚚 Return Shipping

• Our error (damaged/defective/wrong item): we provide a pre-paid label.
• Change of mind or not as expected: return shipping is the customer’s responsibility. We can provide a discounted label upon request.

💳 Refunds

• Returns are inspected within 5 business days of receipt.
• Approved refunds are issued to the original payment method. Your bank may take 3–10 business days to post the credit.
• If an item is used, missing parts, or not in original condition, we may issue a partial refund.

🔄 Exchanges

The fastest way is to return the item for a refund and place a new order. If you prefer a direct exchange, mention it in your RMA request and we’ll advise availability and timing.

🧰 Damaged or Defective on Arrival

• Report within 7 days of delivery (include photos/video of packaging and the item).
• We’ll offer a replacement or refund according to your preference.

🔍 Wrong / Missing Items

• Report within 7 days of delivery. We’ll correct the shipment promptly.

📦 Bundle & Multi-item Orders

• For bundles, we may require the complete bundle to be returned unless arranged otherwise.
• Orders may ship in multiple parcels; each parcel has its own tracking.

❌ Cancellations

You can request a cancellation before dispatch. Once shipped, please follow the return process above.

For delivery times and shipping details, see our Shipping Policy.

Need help? Email us at support@decorandcomfort.shop. We typically respond within 1 business day.